Welcome to The Repo Guys. The Repo Guys Web site at www.repoguys.com.au is an eCommerce website where you can browse, select and order products from The Repo Guys. By using the Site YOU AGREE TO BE BOUND BY ITS LEGAL NOTICES (explained below), TERM & CONDITIONS, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Site.

These terms and conditions outline the rules and regulations for the use of The RepoGuys's Website. 

The RepoGuys is located at:

Unit 2 / 37 Rose Crescent, Auburn. , 

Sydney, New South Wales 2144

Australia

We reserve the right to make changes to its Terms & Conditions at any time. Each time you Use this Site you should visit and review the then current Term & Condition that apply to your use of this Site and any transactions made while on the Site. If you are dissatisfied with, its content or Term & Conditions and Privacy Policy, you agree that your sole and exclusive remedy is to discontinue using the Site.

Tampering with the Site, misrepresenting your identity, using buying agents or conducting fraudulent activities on the Site are prohibited.

Your access to and use of the Site, including your order of Products through the Site, is governed by these terms and conditions and form a binding contractual agreement between you, the user of the Site and Repo Guys Company.

The mailing address for Repo Guys is: Unit 2 / 37 Rose Crescent, Auburn, NSW 2144.

By using the Site you acknowledge and agree that you have had sufficient chance to read and understand the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Site.

If a provision of these Terms are invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions

Compliance

By using the Site you agree to be bound by its conditions of use, legal notices, privacy policy and all disclaimers that appear elsewhere on the Site.

You agree to comply with all relevant laws, state or federal, relating to your use of the Site and your placement of any order through the Site.

You agree not to use any data listed on the site for commercial purposes e.g. through price or information scraping.

Tampering with the Site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the Site are prohibited.

Website Terms Of Use

When you visit Repo Guys  website the following information will be recorded by our Internet Service Provider (ISP) for statistical purposes:

•            - your server address
  
•            - your top level domain name (eg, .com, .gov, .au, etc)
  
•            - the date and time of your visit to the site
  
•            - the pages accessed and documents downloaded
  
•            - the previous site visited, and
  

Your email address

We will only record your email address if you send us a message seeking further information from us, lodge an online complaint, ask to subscribe to a mailing list or register to receive our range of marketing material or access specific sections of our website. Your email address will only be used for the purpose for which you have provided it unless you agree otherwise and, unless legally required to do so, we will not disclose it without your consent. By providing your email address when purchasing online you consent to Repo Guys providing you with information about other products or services that may be of interest to you via email, MMS, SMS, social media and telephone for an indefinite period of time.

•                 - the resupply of the relevant advice, service, recommendation or information; or
  
•                 - the payment to you of the cost of having the relevant advice, service, recommendation or information supplied again.

The Publisher may at any time revise these terms and conditions by updating this website. By using this website you agree to be bound by all revisions and you should therefore periodically visit this page to determine the then current terms which govern your relationship with The Publisher.

This agreement is governed by and construed in accordance with the laws of Victoria. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria. If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.

Cookies

Our site contains cookies. A cookie is a small text file that is sent back to your computer's hard drive from a host website. They record your preferences in relation to your use of a site and provide us with other information about your enquiry that allows us to recognize you in the future. The cookies on our sites do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the Internet.

Spam

As part of our commitment to maintaining your privacy Repo Guys does not condone or encourage spam.

Spam is 'unsolicited commercial electronic messaging'. People who purchase or subscribe to goods or services over the Internet or by email may attract an unsolicited electronic message or advertisement.

In accordance with the Spam Act 2003, we will only send commercial electronic messages with the addressee's expressed or inferred consent to receive it. All requests to unsubscribe will be dealt with promptly.

This website is owned by, and content is published by Repo Guys Company ("The Publisher"). You must not access, browse or use this website unless you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions, you must not use this website. For an explanation of the practices and policies of The Publisher relating to the collection, use, and storage of information of users of this website, users should refer to the Privacy Policy and Disclosure Statement of The Publisher set out below.

The information contained on this website is intended for general information only and should not be considered to be complete or definitive. The Publisher does not make any offer to sell goods or services at, by or through this website. Information on this website may contain technical inaccuracies or typographical errors. The Publisher accepts no responsibility regarding the accuracy of information that is provided by The Publisher on this website and use of such information is at your own risk. The Publisher reserves the right to make changes at any time, without notice, to any element of the website. All content and functionality on this website is provided "as is" and without warranties of any kind by The Publisher, express or implied. This website contains links to sites maintained by other organisations, and The Publisher does not take any responsibility for the content or functionality of those sites. You should take appropriate action to ensure that your access to, and use of this website and other sites is protected against, and free from viruses, worms, trojan horses and other harmful and destructive material.

All information or material sent to The Publisher will be deemed not to be confidential. You grant The Publisher an unrestricted irrevocable licence to use, reproduce, display, perform, modify, transmit and distribute that information or material, for any purpose.

The Publisher will not be liable to any party for any direct, indirect, special or other consequential damages arising out of any use of this website, or any other hyperlinked website, and including, but without limitation, loss of profits, interruption of business, loss of data on your information handling system or otherwise, even if The Publisher has been expressly advised of the possibility of such damages. The Publisher provides no representations or warranties, express or implied, including any implied warranties of fitness for a particular purpose, merchantability or otherwise in relation to any information provided by The Publisher on this website.

The Publisher may at any time revise these terms and conditions by updating this website. By using this website you agree to be bound by all revisions and you should therefore periodically visit this page to determine the then current terms which govern your relationship with The Publisher.

This agreement is governed by and construed in accordance with the laws of Victoria. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria. If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

Product Display/Colours

The Site attempts to display product images shown on the site as accurately as possible. However, We cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using.

Right to Download

You may only download Content displayed on Our Site for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the content of Our Site including the text, images, audio and/or video for public or commercial purposes without written permission from Us. It is strictly prohibited to download the images of the products for sale within this site.

Proprietary Rights

All content included on or comprising Our Site including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under Australian and international copyright laws which We own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.

Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.

One or more trademarks are pending that apply to this site.

Our logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with Our permission and may not be reproduced, copied, or manipulated in any manner without the express, written Our approval.

We appreciate any product reviews, information or material submitted to the Website (“content submissions”). All content submissions sent to Us will be deemed not to be confidential.

You must not use this Website to:

•           -  Make content submissions that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes, including, but not limited to breaches of the Copyright Act 1968 (Cth);
  
•           - Interfere with other users or prevents any other person from using or enjoying the Site;
  
•           - Defame, harass, threaten or offend any person
  
•           - Make fraudulent or speculative enquiries, purchases or requests;
  
•           - Post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings
  

Content contributions made to this Site are not a guarantee of publication or application. We reserve the right to:

•           - Reject, ignore or refuse any content contribution; and
  
•           - Investigate and verify the validity of content contributions made to the Site, including the identity, age, employer, and place of residence made of any person making a content contribution to this Site.
  

By using this Site, you agree that any information (except for purchase information), materials, suggestions, ideas or comments you send to Us or any other third party using this Site is non-confidential. By submitting any solicited or unsolicited information using Our Site, you grant Us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.

Links to Third-Party Web Sites

This Site contains links to other sites operated by third-parties, including but not limited to third-party sites that display Our trademarks ("Third-Party Site(s)"). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose.

We do not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content. A link to a Third-Party Site on this Site does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Site. We make no representation or warranty as to any products or services offered on any Third-Party Site.

The conditions of use and privacy policy of any Third-Party Site may differ substantially from the Conditions of Use and Legal Notices that apply to your use of this Site. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.

Security

If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and password.

This Site may only be used for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Users are prohibited from violating or attempting to violate the security of this Site, including, without limitation,

•           - accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access;
  
•           - using the Site for unintended purposes or trying to change the behaviour of the Site;
  
•           - attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization;
  
•           - attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing"
  
•           - forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or
  
•           - forging communications on behalf of the Site (impersonating this Site) or to the Site (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of Us, including promotions and/or advertising of products or services, is expressly prohibited. Violations of system or network security may result in civil or criminal liability.
  

You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on this Site.

You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents provided by Us or generally publicly available browsers.

Disclaimers and Limitation of Liability

By using the Site, you expressly agree that use of the Site is at your sole risk.

To the full extent permitted by law, We exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages.

To the full extent permitted by law, We exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms.

These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions or obligations. If such legislation applies, to the extent possible, We limit Our liability in respect of any claim to, at Our option:

          - in the case of goods:

•                     -- the replacement of the goods or the supply of equivalent goods;
  
•                     -- the repair of the goods;
  
•                     -- the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  
•                     -- the payment of having the goods repaired; and
  

          - in case of services:

•                     -- the supply of the services again; or
  
•                     -- the payment of the cost of having the services supplied again.
  

We and Our affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Site will be uninterrupted or error-free.

We do not warrant the accuracy, integrity or completeness of the content provided on the Site or the products or services offered for sale on the Site.

No oral advice or written information given by Us shall create a warranty.

We are not liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Site, including but not limited to reliance by you on any information obtained from the Site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance.

The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if We have been advised of or should have knowledge of the possibility of such damages.

You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the Site.

Should We suffer any damage as a result of a transaction entered into by a minor, compensation can be sought from parents or legal guardians of the minor.

Privacy

Please review Our Privacy Policy for information on the privacy practices of the Site.

Refund Policy

We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:

•           - Are not of merchantable quality;
  
•           - Are not fit for its purpose;
  
•           - Do not match the sample.
  

You should return your goods within a reasonable time if 1-3 above occurs and provide Us with:

•           - Proof of purchase by producing the original Tax Invoice or other form of proof such as proof of payment. Your Tax Invoice will be provided on despatch from a Store.
  
•           - The Goods listed on the Tax Invoice with all original packaging and manuals enclosed (including any Bonus Offers)
  
•           - Suitable ID to identify you as the original purchaser; and
  
•           - Details of the fault or issue with the product and that the fault or issue was not caused by you.
  
•           - All refunds for an online web sale are made via The Good Guys Support Centre once a Payment Request Form has been submitted by the relevant store. Credit Card or PayPal funds will then be refunded back to the customer’s account by Support Centre. This process may take up to 7 business days to occur.
  
•           - All refunds for purchases made in store can be made by the relevant staff of The Good Guys store where the original purchase was made. Credit Card and EFTPOS payments will then be refunded back to the customer’s account. This process can be actioned in store immediately. We reserve the right to charge an administration fee to cover our reasonable costs in respect of your order if you cancel your order.
  
•           - In both instances the customer must present themselves to the relevant store in person with all necessary documentation (tax invoice, web order ID, suitable ID and the product /s in question).
  

Pricing Policy

Our website Prices and offers are subject to change without notice. The in-store pricing of some individual stores may differ in order to meet local competition.

Prices displayed on this website are in Australian Dollars ($AUD)and where applicable are inclusive of GST. 

Whilst on-line prices or offers are exclusive to this website they may be matched at individual stores but solely at the discretion of the relevant store proprietor or authorised Manager and subject to the availability of stock.

Your Account

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

To purchase Goods via the Site, you may create an Account or check-out as a Guest.

If you check out as a Guest, full access to functionality on the Site may not be available to you including order history, order status, address book and receipt of additional marketing communications.

In order to create an Account, you must provide personal details and contact information

Regardless of whether you create an Account or check out as a guest you warrant that the details you provide to Us are accurate and correct and you accept the responsibility that fulfilment of your order is predicated on the information you have provided to Us is correct at the time of ordering.

The Site is intended for use by individuals 18 years of age or older. The Site is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this site

For privacy and security reasons, Stores are unable to lookup or issue new passwords to account holders or provide ability for customer to change password.

You must contact Us immediately if you believe someone else has access to your Account.

We may use third-party software to verify your account or account details.

We reserve the right to modify your personal Accounts and/or Orders where the information provided is discontinued or obsolete, incomplete, incorrect, misleading, inactive for a reasonable period, or We have not been able to contact you using the information provided with your Account or Guest account, and/or where We believe your Account is being used for purposes that do not comply with these Terms and Conditions.

We reserves the right to modify or terminate an Account or Account details at Our absolute discretion, including the right to delete, merge or amalgamate duplicate Accounts held by you. We make no warranty to the completeness of the information that you provide Us.

Where We choose to use third-party services in conjunction with this Website, including secure payment options for purchasing Goods from the Site, you may also be required to create and maintain a separate account that may include personal and financial account details. You must comply with the terms of use with these third-party websites.

Non-compliance with these third-party websites may limit your ability to Order, be provided with Goods, rebates or bonus offers in conjunction with your Purchase.

This Website is designed for Australian customers. International accounts and purchases are welcome on the condition that purchases are made for an individual who is currently residing in Australia and the Goods purchased can be picked up from the Store of purchase.

Termination of Use

We may, in Our sole discretion, terminate your account or your use of the Site at anytime without notice and for any reason whatsoever. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend or discontinue all or any aspects of the Site at any time without prior notice for any reason whatsoever.

Placing An Order For Products

You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable Us to process any orders placed through the Site.

You agree to provide Us with current, complete and accurate details when asked to do so by the Site.

Paying For Your Order

You may pay for your order using the following payment methods: Visa; MasterCard; American Express; PayPal.

Payment processing services offered via the Site are outsourced to third party providers. If We do not receive or are unable to successfully process payment in full for your order for any reason, We will cancel your order.

If you choose to pay by American Express, Visa or MasterCard credit card or debit card, you authorize Us to debit the amount that is payable for an accepted order from your nominated card.

You will be required to provide Us with the following details on your American Express, Visa or MasterCard; card type, name on card, card number, 3-digits or 4-digits card verification value (CVV2) and the card expiry date.

You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with www.RepoGuys.com.au you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.RepoGuys.com.au retains the right to refuse any request made by you. All prices advertised are subject to such changes.

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment 

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.RepoGuys.com.au and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect [Your Online Store URL]'s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Order Acceptance/Confirmation

After you place an order using Our shopping cart, We will check the information you give Us for validity, by verifying your method of payment or shipping address.

We reserve the right to reject any order you place with Us for any reason whatsoever. If We reject your order, We will attempt to notify you using the e-mail address you have given Us with the order.

Your credit or debit card will normally not be charged if We reject an order, but We will process a refund if the charge has been made against your card.

Stock levels displayed to you are accurate at the last known update, however, stock availability is subject to change. If there are any changes in available inventory at the Store in the time between you view a product, add an item to your Shopping Cart and commit to a purchase, and We are unable to fulfil your order, We will notify you as soon as possible.

Order Limitations

We reserve the right to reject any order you place with Us, and/or or to limit quantities on any order, without giving any reason.

These restrictions may include orders placed by the same The Good Guys Web site account, the same credit card, and orders that use the same billing address.

In the event We reject an order, make a change to an order or limit an order We will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made.

We reserve the right to limit or prohibit sales to dealers or any commercial enterprise.

If We are unable to supply all items listed on your order, this Agreement will apply to the supply of all or part of the Order.

We may Backorder Goods on your behalf if for any reason We are unable to supply any or all items listed on your order. Where a Backorder has been placed on your behalf, We will contact with you by phone following delivery at the Store.

All Backorders are subject to stock availability with Our supplier.

We reserve the right to cancel an order if you are unable to prove that you are the customer (or agent/ representative) listed on the order, or if you are ineligible to purchase goods sold on the website due to age restrictions, and We reserve the right to not provide stock if proof of; purchase, identity or age cannot be produced. To comply with our legal obligations you acknowledge that We may be required to retain a copy of any identification provided.

Cancelling an order

You may cancel an order (whether it is accepted by Us or not) by; contacting the store where the order was placed, presenting in store proof of purchase and identity. On cancelling the order, We will refund your payment in accordance with our Refund Policy.

If We cannot stop the shipment of the order at the time of cancellation, then you will be required to refuse delivery or return the products in order to receive a refund in accordance with Our Refund Policy and; We reserve the right to charge an administration fee to cover Our reasonable costs in respect of your order cancelled order.

Dispatching an order

You will be be notified by email once your Order is ready to pick up in store. Purchases can only be picked up during business hours.

Orders are not available to pick-up at any other Store unless advised to you by the Store where you made your on-line purchase.

To protect both you and Us from fraud, before any purchases are despatched to you, you will need to be able to prove your identity as the customer at the time of pick-up by presenting:

•           - The order confirmation emailed to you at the time of purchase; and
  
•           - A current Australian Driver’s License, Australian Passport or International Passport are the ONLY forms of valid ID accepted for pick-up, and
  
•           - Any acceptable tender types used in the transaction (e.g. the Credit Card or PayPal Transaction ID) used to Order
  

Purchases online will only be released to the purchasing customer as listed on the order confirmation.

In Our sole and absolute discretion we reserve the right not to provide goods to a person picking up an on-line purchase and refund the sale transaction in the manner in which it was purchased or by cheque.

Collection Delays

We will make every reasonable effort to contact you if you do not pick up your goods from the selected Store within 60 minutes of placing your order or another specified time.

We reserve the right to allocate goods that are not collected with 28 days to another customer order and reorder the goods for you.

If the Products listed on the original order are no longer available then a substitute product of similar specification and equal (or lower) cost may be supplied.

Changes, Cancellations and Refunds

To make a change or to cancel your order, please contact the salesperson at the store where your purchase was made. You must provide The Repo Guys with 24 hours’ notice prior to the scheduled Service that you wish to cancel or reschedule a service appointment. If you do not provide The Repo Guys with the required notice for the service The Repo Guys may at its discretion charge you a cancellation or reschedule fee at the current listed rate.